Introduction

ELEVATE ASSIST SOLUTIONS LLC ("we," "our," "us") is fully committed to ensuring the security and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you engage with our services. By using our website, CRM solutions, marketing automation, cold calling, email campaigns, administrative support, and SMS notifications, you acknowledge and agree to the terms described in this policy.

Information We Collect

We collect personal information that you provide directly to us, including your name, phone number, email address, and business details. This may occur when you sign up for our services, communicate with us, or interact with our website. In addition, we automatically collect certain data, such as IP addresses, device information, and website activity, to improve user experience and enhance service functionality. Our SMS system also records opt-in and opt-out statuses, message interactions, and related communications to ensure compliance with legal regulations.

How We Use Your Information

The information we collect is used to provide and enhance our services, manage appointment confirmations and notifications, respond to inquiries, and execute marketing campaigns with your consent. We also use this data to ensure the proper functionality of our CRM systems and other business solutions. Your information is never used for unauthorized purposes, and we strictly adhere to applicable data protection laws.

Data Protection and Security

We implement industry-leading security measures to safeguard your data against unauthorized access, loss, or misuse. All personal and business information is stored in a secure environment with controlled access. We ensure that only authorized personnel have access to sensitive data, and we continuously monitor our systems for potential security threats. Your privacy is our highest priority, and we take all necessary precautions to maintain the confidentiality of your information.

SMS Communications and Consent

When you provide your phone number and opt in to receive SMS communications, you consent to receiving notifications regarding appointments, service updates, and promotional offers. You may opt out at any time by replying "STOP," and we will immediately confirm your request and discontinue further messages. If you need assistance with our messaging service, you may reply with "HELP" or contact us directly. All SMS communications comply with the Telephone Consumer Protection Act (TCPA) and other applicable regulations.

Sharing and Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors and CRM platforms. These vendors are required to uphold strict data security standards. Additionally, we may disclose information if required by law, court order, or regulatory authority.

User Rights and Control Over Personal Data

You have the right to access, modify, or request the deletion of your personal information. If you wish to update your details or remove your data from our records, you may contact us, and we will process your request in compliance with legal obligations. If you no longer wish to receive marketing communications, you can unsubscribe from emails or opt out of SMS messages, and we will honor your request promptly.

Use of Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance your browsing experience, analyze site performance, and improve service delivery. These technologies help us understand user behavior and optimize our services accordingly. You can manage your cookie preferences through your browser settings at any time.

Compliance with Data Protection Laws

We operate in full compliance with data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), CAN-SPAM Act, and Telephone Consumer Protection Act (TCPA). Our commitment to legal compliance ensures that your personal data is handled responsibly and with the highest level of security.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or security enhancements. Any modifications will be posted with an updated effective date, and continued use of our services after such changes constitutes acceptance of the revised policy.

Contact Information

For any questions, concerns, or privacy-related inquiries, please contact us at ELEVATE ASSIST SOLUTIONS LLC. The business is owned by Dekia Jones and can be reached via phone at +1 (954) 906-9346 or by email at [email protected] We are dedicated to ensuring the protection of your data with the highest level of security and professionalism.